Frequently Asked Questions

Frequently Asked Questions

Can I buy alcohol onboard the vessel?
Yes we have alcohol available for purchase at additional cost.
Will I get a refund if the cruise cancels due to weather?
Yes if Refuge Cove Cruises cancels due to weather, you will get a refund or you can transfer your cruise to another date – see Full Terms and Conditions.
Is your vessel accessible for wheelchairs or other special needs?
Access on the vessel is limited for wheelchairs due to narrow passageways and a small step to access the bow door/ramp. We are willing to take reasonable steps to accommodate any special needs that you might have where it is safe to do so. You can contact us directly or we can meet with you to view the vessel prior to making a booking to see if it is suitable for your needs.
Should I hold off booking and wait to see what the weather is doing?
We are watching the weather daily and you can transfer dates or obtain a full refund if we cancel due to weather which gives you peace of mind. It is easier for us to manage our routine maintenance on the vessel and organise crew/catering if we know what people are intending to do. As per our Cancellation Policy you can reschedule or cancel greater than 48 hours before the departure time without a financial penalty. See our Cancellation Policy and our full terms and conditions for further details.
How often do the cruises depart?
Cruises depart daily, subject to weather and demand.
I want to cruise on a particular day but I can’t see availability in the calendar.
If you want to cruise the following day or a certain date, but there is no availability in the calendar, please call 0418 789 916 to determine whether there is still space available or a cruise running that day. Where possible, it is much better to book early to avoid disappointment.
What time of year can I cruise to Wilsons Prom?
We operate year-round, so you can enjoy Wilsons Prom by sea in all seasons including when the whales are migrating, usually between September and November each year. Or if you prefer a swim then aim for the warmer months of the year.